Privacy Policy

1. Introduction & Entity Scope

Santal Nexus (“Company”, “we”, “us”, or “our”) operates an agricultural trading, sourcing, and international export enterprise headquartered at Building No. 391/3, Opp. UCO Bank, Dindigul Main Road, T. Vadiapatti, Madurai – 625218, Tamil Nadu, India.

This Privacy Policy establishes how we collect, process, manage, and safeguard commercial information, representative credentials, and personal data gathered through santalnexus.com, official WhatsApp channels (+91 99948 45296), commercial emails, and international trade desks.

2. Information We Collect

We collect information strictly necessary to coordinate B2B procurement, cold-chain transport, and export logistics:

• Commercial Representative Identifiers: Full legal name, business title, authorized company entity name, registration number, and corporate identity.
• Communication Points: Corporate email address, telephone, WhatsApp business number, corporate billing address, and discharge delivery destination.
• Trade & Procurement Specifications: Requested agricultural produce varieties (e.g. Cavendish Bananas, Sambar Onions, Green Chillies), caliber sizing, container volume (FCL / LCL), packaging requirements, and target Incoterms (CIF, FOB, CFR).
• Customs & Consignee Documentation: Importer-Exporter Code (IEC), GSTIN, Phytosanitary consignee consignor declarations, and Bill of Lading documentation.

3. Purpose of Processing

We process collected data exclusively for the following lawful commercial purposes:

1. Formulating and issuing commercial quotations, Proforma Invoices, and Requests for Quotation (RFQs).
2. Liaising with regional farmer clusters and packhouse inspectors in Madurai, Dindigul, and Theni for quality harvesting.
3. Fulfilling legal compliance under the Agricultural and Processed Food Products Export Development Authority (APEDA), Plant Quarantine authorities, and Indian Customs.
4. Scheduling refrigerated maritime containers with container carriers (e.g. Maersk, MSC, Hapag-Lloyd) operating out of V.O. Chidambaranar Port (Tuticorin) and Chennai Port.

4. Cross-Border Trade & Regulatory Sharing

In executing international contracts to destinations such as Malaysia (Port Klang), Singapore, UAE (Jebel Ali), Saudi Arabia, and Europe, we share verified consignee data solely with:

• Port & Customs Authorities: Indian Customs (ICEGATE) and foreign port entry inspection bodies for clearance.
• Accredited Phytosanitary Laboratories: For issuance of non-GMO, residue-free, and pest-free export health certificates.
• Cold-Chain Freight Forwarders & Shipping Lines: For maritime Bill of Lading generation and reefer plug-in monitoring.

We strictly do not sell, rent, monetize, or disclose your corporate or personal data to third-party marketing brokers.

5. Cold-Chain & Telematics Data

For ocean and air freight shipments, temperature, relative humidity, and transit GPS readings are logged using calibrated USB/IoT voyage loggers. This technical data is shared with the buyer to verify unbroken cold-chain compliance (e.g., maintaining +13.5°C for Cavendish bananas) and does not contain personal tracking data.

6. Security & Data Retention

All digital communications transmitted through our online trade portal are encrypted using Transport Layer Security (TLS 1.3 / HTTPS). Inquiries and contract histories are retained for statutory retention periods mandated by Indian commercial tax and foreign trade regulations (typically 7–8 financial years) before secure deletion.

7. Your Rights & Access Controls

Under applicable data protection frameworks, authorized business contacts have the right to:

• Request confirmation and a summary of personal information held by Santal Nexus.
• Request rectification of inaccurate corporate contact or billing information.
• Request deletion of non-statutory commercial inquiries upon completion of discussions.
• Opt out of periodic trade newsletters or seasonal produce availability bulletins.

8. Cookies & Digital Tracking

Our portal uses essential session tokens and anonymous analytical cookies to optimize page rendering across mobile and desktop devices. For complete details and to manage your preferences, consult our dedicated Cookie Policy.

9. Grievance Officer & Inquiries

For any privacy grievances, data rectification requests, or regulatory queries, please contact: